Privacy Policy

STIM HAIR – PRIVACY POLICY

Last updated: Nov 2025

Stim Hair (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a secure and responsible manner.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, interact with our brand, or engage with our programs — including mobile messaging and location-based services.

By using our website or providing personal information to us, you agree to the practices outlined in this Policy.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of our website, or from third parties.

1.1 Information you provide to us

This includes:

Name
Email address
Phone number
Billing and shipping address
Payment information
Account details
Messages sent via email, SMS or website forms
Consultation information (if applicable)

1.2 Information collected automatically

When you browse our site, we may automatically collect:

IP address
Browser type and device information
Pages visited and time spent
Cart activity (including abandoned carts)
Cookies, pixels, and tracking technologies used for analytics and personalisation

1.3 Information from third parties

We may receive information from:

Payment processors
Advertising platforms
Analytics providers
SMS/mobile messaging providers
Delivery and logistics partners

2. How We Use Your Information

We use your information to operate, improve and personalise our services, including to:

Process and fulfil orders
Manage payments and prevent fraud
Communicate with you about orders, support requests and account information
Provide marketing communications (email, SMS, retargeting ads)
Improve website performance and user experience
Personalise product recommendations
Manage our loyalty, promotional and referral programs
Comply with legal and regulatory obligations

3. Marketing Communications

3.1 Email marketing

We may send promotional emails if you subscribe or provide consent. You may unsubscribe at any time using the link in our emails.

3.2 Digital advertising

We may use your information for online advertising, including:

Retargeting ads
Lookalike audiences
Performance measurement

You can manage tracking preferences via your browser or device settings.

4. Payment Information

We use secure third-party payment gateways to process transactions.
We do not store or access full credit card details.

5. Cookies & Tracking Technologies

We use cookies, pixels and similar technologies to:

Enable site functionality
Analyse website traffic
Remember your preferences
Support abandoned-cart notifications
Deliver personalised advertising

You may disable cookies through your browser, although this may affect site functionality.

6. Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

Website hosting providers
Payment processors
SMS and email marketing platforms
Analytics and advertising networks
Logistics and delivery providers
Customer support tools
IT security services

All third parties accessing personal information must comply with privacy, security and confidentiality requirements.

We never sell your personal information.

7. Overseas Disclosure

Some service providers may store or process information overseas.
These providers are required to maintain high standards of data protection and confidentiality.

8. Data Security & Retention

We use industry-standard measures to protect your personal information from loss, misuse or unauthorised access.

We retain personal information only as long as necessary to:

Provide our services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements

9. SMS Marketing, Abandoned Cart Messages & Location Services

9.1 SMS Marketing & Consent

By opting into our SMS program, you consent to receiving recurring text messages (such as promotions, updates and alerts) at the number you provide.
Consent is voluntary and not a condition of purchase.

You may opt out at any time by replying STOP or using the unsubscribe instructions included in each message.

We record SMS consent as required under the Spam Act 2003.

9.2 Abandoned Cart SMS

If you enter your mobile number at checkout or elsewhere on our site and do not complete your purchase, we may send an SMS reminder — provided you have opted in to receive mobile messages.

To support this, we may collect:

Cart status
Page views on our website
Device and session data
Cookie and pixel activity

This information is used solely for abandonment reminders and improving checkout performance.

9.3 Third-Party Service Providers for SMS

We may share your phone number and message data with:

SMS platforms
Telecommunications carriers
Compliance and auditing partners

These parties may access data purely for:

Message sending
Delivery reporting
Opt-out management
Security and compliance

We do not share your SMS opt-in with unrelated third parties for their own marketing.

9.4 Location Tracking & Location-Based Features

We may collect or use location information if you enable location-based features on your device or browser. This may include:

Real-time device location (with your permission)
Approximate location (via IP address)

We may use location data to:

Deliver region-specific offers
Personalise content
Improve user experience
Support security and fraud prevention

You may disable location access at any time via your device settings.

Where location information is shared with service providers, they may only use it to support the requested functionality.

9.5 Data Security for SMS & Location Data

SMS-related and location-based data is stored securely, accessible only to authorised staff, and retained only as needed for operational, compliance or legal purposes.

10. Access, Correction & Your Rights

Under the Australian Privacy Act, you have the right to:

Access personal information we hold about you
Request corrections to inaccurate or outdated information
Request deletion of certain information (subject to legal retention requirements)
Withdraw marketing or messaging consent at any time

Contact details are provided below.

11. Links to External Sites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date will reflect the most recent revision.
Material changes may be communicated via email, SMS or website notice.